Drag and drop issue list for work planning - without sprints

Hi, I'm using JIRA to manage Support tickets, that don't necessarily go SLA order. What I'm looking for appears to be a combination of Agile and Helpdesk functionality.

What I need is to be able to take all tickets in a status (eg, Open), and present them in a list. I would then like to order them quickly for my team. For example, in a single day we may have 40 tickets that are on Day 2 of the SLA. Of these tickets, each is organised by Priority, but within that as well, there are some tickets that are more important than others. The tickets don't go through Sprints; they're only expected to be done within the agreed SLA.

Basically, what I'm looking for is a 'task list' style view. Is this possible in Jira? Could anyone suggest a way of doing this, I don't want to use an external method (nothing as crude as an Excel sheet of 'tasks for today').

1 answer

Hey Matt.


Basiclly what you need can be done with Service Desk and Agile Kanban Board. Kanban can be used to make track of issues. Here you have some more information on Kanban boards.


hope this helps


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot