Don't have access to the site (JIRA)

I am no longer able to log in at JIRA (cloud) . I get this message "Aw, shoot. You don't have access with xxxxx. Looks like you don't have access to this site. If you think you should have access, contact your administrator" (I blurred my email address for spam).

Problem has started after enabling the Atlassian account as mentioned in this mail I've got form Atlassian: "We'd like to let you know that starting 3rd May 2017, we're upgrading all users on to an Atlassian account. Your users won't be logged out. The next time they log in, they'll go through a simple email verification process that takes about 20 seconds. To complete the upgrade, we need your help with a few things. Visit the Atlassian account page in the site administration and complete the steps on the page. You can then click enable Atlassian account".

And yes, I'm admin.

1 answer

2 votes
Thomas Schlegel Community Champion Apr 05, 2017

Hi Jethro,

I think, you should contact Atlassian Support directly:

This is a Community Forum, where Atlassian people are also watching, but I think this is better handled by the official support.

Thanks! I will do that.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you