Does there have to be a reporter to create an issue?

Hi there,

I have created a project for customers to submit their issues/bugs. The permissions that have been set are:

  • Create Issue-Anyone
  • Browse Issues, edit etc- staff-group

This is so customers can create an issue and the issue is then integrated with our system. I created custom fields for Name and details etc. but it says I cannot create an issue as a reporter is required. I thought the "anyone" setting would work. Is there a way to do this without creating a reporter? Or have a default reporter set as an user without having to log in or anonymous user?

Your help would be much appreciated.

Cheers,

Shreena

8 answers

1 accepted

0 vote

You can make the reporter field optional but you might want to capture the person's name, email etc.

https://confluence.atlassian.com/display/JIRA/Specifying+Field+Behaviour#SpecifyingFieldBehaviour-Makingafieldrequiredoroptional

Thanks guys, I have it working now :)

See below, it indicates Anonymous browse is also required?

https://confluence.atlassian.com/display/JIRA/Allowing+users+to+create+issues+anonymously

Failing that, there is always email.

Depending on your use case, you might want to use an Issue Collector to allow customers to submit issues directly from your website or application without having to go to JIRA:

https://confluence.atlassian.com/display/JIRA/Using+the+Issue+Collector

Sorry one more question, I have a JIRA Notification for this project that when anonymous user creates an issue a single email address gets that email notification i.e. me, but this is not working. Do you know why? It says under Notifications>Single Email Address "Notifications will be sent only for public issues. Public issues are issues which have a Permission scheme that gives the 'Browse Projects' permission to 'Anyone'(any non-logged-in users)". I have given anyone access to create an issue but not browse. Can I still be notified somehow?

0 vote

That must be from a third party plugin. You will have to check with the author.

This is part of JIRA notificaitons though.. My Notification Scheme has only one event i.e. Issue created-Notfication: Single Email Address. Could you give me some advice on which third party provider may be useful? I'm using jira ondemand.

I've sorted it, used single user email address under JIRA Notifications instead of single email address, worked perfectly.

I've sorted it, used single user email address under JIRA Notifications instead of single email address, worked perfectly.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,321 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot