Does anyone have a contact phone number for Atlassian sales?
We currently use Confluence and are interested in JIRA. However, all our questions submitted through the website have not been responded to and calls to their U.S. offices only get an automated reply sending us right back to the website.
It is rather frustrating.
Atlassian does not answer their phone, only voicemails, and more delays. There is no such thing as a timely response from this company. They have never learned the definition of customer service. We're paying $50k/year and we can't even get someone on the phone.
I don't know how these people stay in business.
Atlassian don't really do sales in the way you're thinking they might, and they simply don't pick up the 'phone because it rings. Generally, you will need to go through the website to get contact with them.
I'd suggest describing what you want from them here, we might be able to give you a working route to the information or people you need to talk to.
I cannot find a phone number of technical support / billing issues nor can I get anything but canned auto-responses from email / chat support? Please share or advise. The issue seems to be that no US bank issued credit card will go through the Atlassian online payment system.
What "other means"? If the contact details are no longer valid, what are you expecting them to do?
If you read the T&Cs, you'll see that it's your responsibility to provide valid contact details for accounts. Yes, it's well buried, but it's also a common-sense assumption when you're getting services from an organisation.
Eh? It's "out of touch" to ask that a client updates a service provider when the client decides to change their contact details?
You are suggesting that a service provider should be monitoring every one of their accounts and trying to hunt down a new point of contact when someone changes their details without telling them? I know of only one industry that does this, and they put the costs of doing so as a payment term in the contracts, as it costs them a lot of time/money.
I think you might be the one "out of touch" here.
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