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Does an 'Out-of-office' reply stop Jira tickets being created via incoming mail handler?

We currently have internal and external stakeholders making requests to an email address connected to an incoming mail handler on JIRA that creates/updates tickets on our project.

We would like to filter out all requests from internal stakeholders (anyone with a company email address) by using an out-of-of reply, therefore stopping tickets being created by the email to ticket function

We still want to receive requests from external stakeholders (anyone without a company email address)

So the question is, would an out-of-office reply stop JIRA tickets from being created from the incoming mail handler?

1 answer

1 accepted

1 vote
Answer accepted
Brant Schroeder Community Leader Mar 25, 2021

@Bruno Farace 

The out of office reply would not stop the emails from creating tickets in your project.  If you were to place a rule that moves the emails to a different folder then those emails would not be picked up by the mail handler.  There is a chance that the Jira mail handler might be pulling emails as one comes in and it would sneak by but this would be your best bet to prevent internal emails coming in.

Thanks so much for your reply.

could you elaborate on: "There is a chance that the Jira mail handler might be pulling emails as one comes in and it would sneak by"

Brant Schroeder Community Leader Mar 25, 2021

Since the mail handler pulls email via IMAP depending on the mail server and how the rule is executed mail server the email might get picked up by the Jira mail handler.  I think the probability is slim but it could occur.  The only way would be to test with your configuration.    

Like Bruno Farace likes this

Ok will do thanks a lot!

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