Hi, I have a question about Jira Issue Collector.
We have a public facing Confluence Server instance, using it as a knowledgebase.
It looks like the recommended feedback collection method is to use Jira Isuse Collector. However, our Jira Server instance is internal only to the organization.
Is this solution non-workable? Is there anything I can do in this situation? Maybe pass the Jira Issue Collector request through an intermediary?
Any guidance is appreciated
I would recommend checking out a previous thread on this topic in https://community.atlassian.com/t5/Jira-questions/Access-issue-collector-from-WAN-to-JIRA-inside-LAN/qaq-p/18138
In it, Mladen B offers some ideas for how you could potentially make this work with an intermediate page and/or a REST API call.
Alternatively, you could just spin up a new Jira Server site that you could then make public facing. The starter licenses for Jira are $10 a year, and limited to 10 users, but in this case you could just keep that Jira site just for feedback collection. This way your existing Jira site does not need to be made public just to obtain this feedback. The drawback is really that it would require another Jira site to manage.
I hope you find this helpful.
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