Do project specific email addresses within JIRA need to be accounts or aliases?

When setting up the email configuration for JIRA, I am using an email account for the default account, but cannot find any documentation as to whether project specific emails need to be accounts also, or whether they are aliases that have "send as" permissions for the default account. We are using JIRA full download and externally hosted Exchange for email.

2 answers

1 accepted

Accepted Answer
0 votes

They can be aliases. We have lot of jira projects where in the default component assignee is the alias and that way a pool of developers assigned to that component can pick issues up and action.

Rahul

Thanks Rahul. Does the default account have to have "send as" permissions for this to work? Or does that come down to your mail server setup, rather than something specific in JIRA?

No, we have configured it at mail server level not jira level.

Rahul

Usually the point of having project specific emalis is to enable load distribution for incoming mails to JIRA and also to enable creation of issues in the right projects. I didnt quite get what you meant by 'email aliasing'? All project specific accounts are created as Incoming mailboxes to enable automatic comment creation.

Thanks Renjith. By aliases, I mean that the email address does not have it's own account, rather that it's an address that gets sent to multiple users.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

34 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you