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Do addon users count against license?

Sumesh Sundareswaran
Sumesh Sundareswaran
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January 15, 2016

Some of the cloud addons create users for access, like TFS4Jira Cloud (addon_com.spartez.jira.plugins.bork.tfs4jira).  Do these users count against the license count?

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Robert Massaioli _Atlassian_
Robert Massaioli _Atlassian_
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 15, 2016

Addon users do NOT count towards license limits. We enforce that in User Management.

Source: I'm an Atlassian Connect developer.

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Joe Pitt
Joe Pitt
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January 15, 2016

If they appear in the jira-users or other group with logon rights they would.

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DRFavreau
DRFavreau
Contributor
December 18, 2018

So which is it?

We have a Treo user a BigPicture user and a Timesheet Reports and Gadgets user all which are "jira-software-users" do they count against our 25 seat license or not?

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Robert Massaioli _Atlassian_
Robert Massaioli _Atlassian_
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 4, 2019

They do not count. We don't count App "Bot" users against user quotas; no matter what groups the App user is a member of.

This is similar to how Jira Service Desk "Customers" don't count as "Agents" in the pricing calculations.

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Abdirisak Hassan
Abdirisak Hassan
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February 8, 2021

What is the best way to generate a report on License count in Jira?

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