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Do addon users count against license?

Some of the cloud addons create users for access, like TFS4Jira Cloud (addon_com.spartez.jira.plugins.bork.tfs4jira).  Do these users count against the license count?

3 answers

1 accepted

1 vote
Answer accepted

Addon users do NOT count towards license limits. We enforce that in User Management.

Source: I'm an Atlassian Connect developer.

1 vote
Joe Pitt Community Leader Jan 15, 2016

If they appear in the jira-users or other group with logon rights they would.

So which is it?

We have a Treo user a BigPicture user and a Timesheet Reports and Gadgets user all which are "jira-software-users" do they count against our 25 seat license or not?

They do not count. We don't count App "Bot" users against user quotas; no matter what groups the App user is a member of.

This is similar to how Jira Service Desk "Customers" don't count as "Agents" in the pricing calculations.

What is the best way to generate a report on License count in Jira?

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