Do I need user accounts for ticket submission?

[Josh Smith]

I am looking at using JIRA in my environment. I have a team of 9 developers/etc that would actually be managing tickets (voting, working, etc....) for a project management/scrum perspective.

But the list of individuals that might need to submit issues (through a help desk type system) is much bigger. Obviously I can enable the submit through e-mail, but if I also want to allow users to submit tickets through the UI (or to view the status of their tickets) do I have to create user accounts for them?

Essentially, do individuals who can only submit new tickets and view ticket status (essentially my customers), count against the user license? Or do I have to create user accounts for those people?

[SimonS]

Hey Josh,

If you would like tracability, and would like the user to be able to log in and see what tickets they have created and their status, then you would need to create a user account for each user.

However, if you don't want to enable issue creation via email, you could allow anonymous users to create issues:

http://confluence.atlassian.com/display/JIRA/Allowing+users+to+create+issues+anonymously

-Simon