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Display the time spent on a jira ticket

Hello, 

Is there a way to display the time (in hours or weeks) spent on Jira ticket from the creation date to "resolved", or is there a plug-in? 

Thank you 

7 answers

4 accepted

2 votes
Answer accepted

Hello @Sari 

I can recommend you Time in Status for Jira Cloud. By grouping statuses, you can get the time spent on a Jira ticket from the creation date to "resolved". 

2022-05-10_16-39-08.png

2022-05-10_16-52-44.png

It also generates a Time in Status report, which shows the exact time that has been spent in each status and Assignee time report to get the time spent on issue by each assignee .

Thisadd-on is developed by my SaaSJet team, so let me know if you have any additional questions.

Thanks!!!

1 vote
Answer accepted

Hi @Sari

this field is available out of the box in JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing and inline-editing all your issue fields, plus a number of "special fields" that aren't natively available. "Time between created and resolved" is one of these special fields.

This is how it look in action:

time-between-created-and-resolved-v2.gif

You can also view the field in other formats, too - e.g. in days or hours. It's worth noting that JXL can much more than that: From (bulk) issue editing and inline issue creation, to support for issue hierarchy, issue grouping, and sum-ups, to export to Excel or CSV. More info at https://jxl.app. Disclaimer: I work on JXL :)

Hope this helps,

Best,

Hannes

1 vote
Answer accepted

Hi @Sari ,

https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?tab=overview&hosting=cloud offers a tab (Transitions) that displays time spent in each status of your workflow

Immagine.png

Hope this helps,

Fabio

Thank you!!!

0 votes
Answer accepted
Rahul_RVS_Support Marketplace Partner May 10, 2022

Hi @Sari 

You can try out our add-on to get this data.

Time in Status Reports 

 You can set your own resolution time by grouping your statuses.

The main features of the app are as below
  • Multiple Time in Status Reports. Excel Export available for all status reports.
    • Time in Status
    • Time with Assignee
    • Time in Status with Assignee
    • Time with Assignee per Status
    • Status/Assignee Count
    • Multiple Transition Reports
    • Avg Time in status reports
    • Status Transition Dates Report
    • Time in Status Per Time Grain
    • Time with Assignee Per Time Grain
  • Status grouping
  • Save your reports
  • CSV Export
  • Multiple chart types
  • Dashboard Gadget

TIS.PNG

0 votes

Hello @Sari

Built-in Jira reports and gadgets offer very limited flexibility on this one.

If you are OK with using a marketplace app for this, our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.

tisCloud_StatusDuration_LeadTime_with Estimates.png  tisCloud_AssigneeDuration.png     

Time in Status also has Duration Between Statuses report type which shows the duration from issue creation to a specific status or the duration between two specific statuses.

tisCloud_DBS_Metrics.png  tisCloud_DBS_Report.png

The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

Gadget_AverageStatusDurationByComponent.png  tisCloud_StatusDuration_LeadTime_Chart.png

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
  • Export your data as XLS, XLSX, or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets

https://marketplace.atlassian.com/apps/1211756/

EmreT

0 votes
Bloompeak Support Marketplace Partner May 17, 2022

Hi @Sari

As an alternative you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

  • You can select issue fields and statuses that you want to see in your report. It has a dynamic status grouping feature so that you can generate various valuable reports as as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).
  • You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
  • Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
  • You can set different duration formats.
  • You can export reports in CSV file format and open them in MS Excel.
  • You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
  • You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

Here is the online demo link, you can see it in action and try without installing the app.

If you are looking for a free solution, you can try the limited version Status Time Free.

Note: If you are interested in cycle and lead time, you can have a look at the article below.

Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters

Hope it helps.

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