Display sender's email address on comments

We have a system that sends an email to customers and also blind copies our customer service mailbox. Our customer service mailbox is associated with a Jira service using the Create or Comment Handler. The from address on the email is the same mailbox. If someone responds to the email, it is placed as a comment in the original ticket which we love. However, these customers are not users in our Jira directory so it shows the comment being written by the general user defined in the service parameters.

When our customers email customer service, the ticket that is created puts at the bottom of the ticket [Created via e-mail received from: John Doe <John.Doe@blahblahblah.com>]. Is there any way that the same thing can be put at the bottom of comments?

1 answer

0 votes
Pedro Cora Atlassian Team Sep 19, 2012

Hi Ryan,

The only way to achieve that would be by resorting to customization in JIRA.

You may want to check this documentation: https://confluence.atlassian.com/display/JIRA/Customising+Email+Content

Cheers,

Pedro Corá

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,728 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you