Display JIRA issue numbers in @mention emails


I need to display the issue number in ALL EMAILS sent from JIRA and currently emails sent out when a user is mentioned in a comment are not including the issue number - the subject line shows "[JIRA] username mentioned you (JIRA)".

Can anybody help here, please?



1 answer

0 votes
Pedro Cora Atlassian Team Mar 09, 2015

At this moment, the only way to change this would be with customisation in JIRA's mail templates. Which won't be possible on JIRA Cloud.

Having said that, the issue number is displayed in the body of the e-mail. 


-- Pedro

Hi Pedro Thanks, not what I wanted to hear but nothing we can do about it now. It does show the issue number in the body of the email, but this isn't helpful when the recipient has multiple emails with the same subject line all from different issues. It becomes very hard to keep track of what needs to be done, etc, at a glance. Is there an idea in the future to enable this functionality for Cloud? Thanks, Cheryl

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,967 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot