Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Disabling analytics information sharing - where to change settings?

This site defines how to disable Disable analytics information:

It talks about adding  "".


I tried adding this to at JVM_SUPPORT_RECOMMENDED_ARGS=""


But Jira would not start properly.  Is this the right place to add this option?  Please provide detailed steps on where to add this setting.

Jira Data Center 7.10.2/Unix




1 answer

1 accepted

0 votes
Answer accepted
Andy Heinzer Atlassian Team Nov 14, 2018

Hi Jay,

I'm afraid that this UPM documentation isn't really clear enough for how to exactly do this in Jira.  It might be that this is by design since the UPM can be used in different Atlassian products, like confluence, bitbucket, etc.  In turn the steps in each program could be slightly different in regards to how to make this change.

For the Java startup options in Jira, I believe that these Atlassian settings have to be prefixed with the sting '-D' (without quotes).  So you should be able to make your



Alternative to using that place to set this, I was also able to set this value in the file which you can create in the $JIRAHOME/ directory.   Details on how to do this are explained in more details in How to edit the file.  If you use this method, you will likely have to create this file yourself as this does not exist by default.  But this is just a text file that Jira will look at for application properties like this one at startup.  If you use this method to set this property, the syntax would be just


I hope this helps.


Thank you for your input on Jira configuration. 

Would happen to know file and location o make the similar changes for BitBucket?

Andy Heinzer Atlassian Team Nov 16, 2018

I am not certain if this can be set in a config file for Bitbucket, but perhaps the file might be able to do this.  If not, you could also check out the document on Collecting analytics for Bitbucket Server, which appears to indicate that you can disable this from within Bitbucket if you choose.

How can I verify it has been disabled?

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you