Disable email notifications for Service Desk users in group

DimaV March 27, 2023

Hi, 

 

Have a project in Jira and multiple customers using it. 

All customers are added to one organisation in this Jira project (customers -> add organisation) and they are bombarded with emails when the task is created by any user from this group. 

I want to disable email notification when the task is created for each and every user (or, maybe, just for some of them).

How I can do it?

3 answers

0 votes
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2023

Hi @DimaV 

First of all, to be clear, you are using Jira Service Management, not Jira Software, correct?

If you enable Organizations in your service project, then - depending on your settings/configuration - all members of the organization will receive customer notifications for all enabled events when a support request is shared with the organization by Default.

So you either disable the share with Organization by default, or you tweak your customer notifications (not your "agent" notifications as answered here).

0 votes
Ash Yadav - VMotion IT Solutions
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2023

Hi @DimaV , 

 

Have you checked your notification configuration? Project Settings -> Notifications

See below: 

Screenshot 2023-03-27 112454.png

In addition to this, check your customer notifications also (Project Settings -> Customer Notifications). 

You can disable certain customer notifications entirely.

 

Please provide a screenshot of current notification settings if you need further troubleshooting assistance. 

 

Kind Regards, 

Ash 

0 votes
Juan Carlos Vera
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 27, 2023

Hi @DimaV ,

Can you try to disable it from the Notification Scheme of the project.

A sample image where you can see the Screen where Notifications are configured:

notifications_cre.JPG

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events