3 answers
I looked at the project Automation and you are correct, it looks like Kevin created some rules that is using his name Kevin Flores. The first screenshot are the rules and second one is the account that runs the rule. I hope I'm on the right track here. If so, can I change the Run as User to my name?
The email address itself will not be changed. That is the email that your Jira instances uses for email notification.
The name that is displayed should be getting pulled from the Account of the person that made the change. If you made the change from your own account, your name should be shown.
If you click on your avatar, what do you see for the name? Example:
Can you also click on Manage Account and confirm your name is shown correctly everywhere in your Account Details?
If you account is not Managed by your company, you should be able to update the name if it is incorrect.
If you account is managed by your company, you would have to speak to the folks that manage your company user accounts to get the name corrected.
Hello,
When I click on my avatar. it shows my account which is correct: myambao@axiamed.com. I'm making the change from my own account, I just can't understand why I'm receiving that automated email from Kevin Flores (Jira) <jira@axiamed.atlassian.net>
I was the one who did the changed on this ticket under my account, but it shows Kevin Flores.
Thanks,
Mar Yambao
All notifications that come from Jira come from Jira's email, not from your individual account email. Ignore the sending email address - that is irrelevant.
The Name shown next to the email address and the name shown for who made the change should be the name of the person who actually made the change. For example a change I made recently resulted in this email:
The name shown should match the Name associated with the individual account that made the change. That is why I asked you to double check that the Name (not the email address) shown in your account is actually your name.
It is possible that there is an Automation Rule that runs under Kevin's identity that is also making a change to the issue. If your name is showing correctly in your account settings the next thing I recommend that you check is the history for the issue where the change was made. Does it show an entry for the change you made under your name or does it show only an entry for a change made by Kevin? I trying to determine if there is a difference between the email and what is recorded in the issue history.
Hello again,
As what you have suggested, I checked the Automation and found these rules that I think Kevin created. When I click on on View logs, I can see Kevin on run as user. Let me know if I'm on the right track. I'm not sure if these rules that triggers the email that I was talking about. If so, can I change replace the run as user to me so it will reflect my name on the email instead of Kevin?
For one of the issues where you received a notification that Kevin made a change, you can confirm if a rule executed against that issue by:
1. Viewing the issue details.
2. Clicking on the Rule Executions in the Details panel on the right.
That will show you a history of rules executed against that issue. It will also have a link to the rule that you can click on to go directly to the rule that executed against that issue.
If the rule causes some change that generate an email notification, then the notification will say the change was made by whomever is specified as the Actor for the rule (in the Rule Details). If you have sufficient permissions you can update the rule actor. Note though that the rule actor must have enough permissions to execute the tasks specified in the rule. If the actor does not have sufficient permissions to execute those actions, then the rule will not operate as expected.
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