Disable deleting partially processed messages

Please, I'd like to disable this functionality when creating issues from email in JIRA:

Deleting message '..........................' without processing 
in order to avoid creating duplicate issues/comments. This message
has already been partially processed, associated issue key: XXXX-XXX

because we must filter all emails that we receive from our customers. If they send an email with the same subject and attachment, but with another body, it's not filtered and it's affecting business.

I can't find this functionality in source code to disable it... Where is it?

Best regards,

Diego

1 answer

1 accepted

2 votes

I wouldn't change the code, I'd duplicate it and write a new "email handler" than can deal with duplicate messages in the way you need it to.

Thanks Nic. Please, where is it in order to duplicate it?

They're not exactly duplicated. It's appended text to another mail. Please, where is that email handler in order to duplicate it?

Sorry, I didn't mean duplicate the code, I meant mostly duplicate the behaviour. Have a look at https://developer.atlassian.com/jiradev/jira-platform/email/tutorial-custom-message-mail-handler-for-jira - that will get you a skeleton plugin that you can add your code into.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

113 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you