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Disable a user via API in Jira



What is the process to disable a user via the API?


Thank you.


Best regards,

3 answers

1 accepted

0 votes
Answer accepted
Alexis Robert Community Leader Oct 22, 2019

Hi @Fernando André , 


you can follow Atlassian documentation to disable a user with the API :


Let me know if this helps, 





That's for the Cloud Jira, I'm using Server.

Alexis Robert Community Leader Oct 22, 2019

Hi @Fernando André , 


this is the Server documentation :

Keep in mind that this features is only available from Jira 8.3.0

Ok, unfortunately I'm still a bit behind. Thank you

Hi @Alexis Robert ,

I need your help as am new to JIRA Cloud. 

Could you please explain the step-by-step process that how to disable bulk users via the API?




Running a Jira Server 8.13.6 I implemented a script that Disables the user, the script works fine, the commands get the responses OK and the "Active" state of the user is changed - every thing is fine there.

The strange thing is that when attempting to edit the Details of the User in the GUI - the "Deactivated Checkbox" is not ticked!

The user is inactive, and is not able to log in.

Appears to be a bug in the GUI? Will post question in forum also.


RTFM: Everything works as expected - it says "Active" not "Deactivated"....


1 vote

this is my python code to do it:


import urllib3
import requests
import json
from requests.auth import HTTPBasicAuth

url = f""
auth = HTTPBasicAuth("user", "password")
headers = {"Accept": "application/json", "Content-Type": "application/json"}
params = {"username": "jack"}
payload = json.dumps( {"active": False} )
requests.request("PUT", url, data=payload, params=params, headers=headers, auth=auth, verify=False)

Thanks @Rafael Costa 

I spent a while toying with jira python library - but that got me no where. Your example worked perfectly for me on Jira Data Center 8.20. 

Appreciate it.

None of the responses here *ACTUALLY* work. 

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