Directly Attaching Files (instead of hyperlink) in Public Comments?

I have a Service Desk use case where the host SD instance is not exposed to the public. Requests come in through an e-mail channel, and public replies are sent via e-mail.


I am trying to attach files to public replies. However, these are transmitted as hyperlinks which (since the desk is not exposed to the public) can't be followed.


Is there a way to configure the behavior to attach the file directly, instead of as a hyperlink?

1 answer

0 votes

Hi James,

Out of box JIRA does not have this feature, please vote on JRASERVER-6207. Your question has been answered in How do I include attachments in JIRA notification emails?

I hope that it helps!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

47 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you