Direct Links to Jira isssues gives blank Page in Firefox

Roman Stoffel
Contributor
December 2, 2024

Since recently, when I go directly to a JIRA page via the URL (eg. https://my-company.atlassian.net/browse/PROJ-42) then I get a blank page. No content.

I does work when:

- I navigate to the issue instead of using the URL directly. egg go to https://my-company.atlassian.net, then find and navigate to the PROJ-42 issue.
- It works in Chromium
- Some other Jira instances do work without issue. eg. https://my-company.atlassian.net/browse/PROJ-42 does not work, but https://other-site.atlassian.net/browser/OTHER-42 does work.

I tried cleaning the cache, visit the site in Private-Browsing/Icognito, disable extensions, all without effect.

I get a lot of Content Security Policy warning, but these seem report only and show up in Chromiumn as well.
I don't get a clear error in the Browser console.

Anyone experiencing the same  issue.?

1 answer

1 accepted

4 votes
Answer accepted
Dan Breyen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 2, 2024

Hi @Roman Stoffel I'm not experiencing the same issue with Firefox that you're seeing.  

I did find JRACLOUD-85296 which was reported recently that sounds similar to your issue.

I would suggest voting for and watching that for updates, it does look like a recent issue.

Hope that helps.

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