Differentiate protected/non-protected comments?

Can I customize protected comments (viewable by only certain groups) to have a different color font or background?

Here's the scenario: we have two groups Project Managers (who create the tickets) and Production Engineers (who perform the work). I was asked to create text boxes for feedback to be reviewed in a weekly meeting. To avoid tempers flaring, I was asked to make it so one group could not see the other groups comments (and vice versa).

I don't want to use an issue collector for two reasons.

  1. For audit purposes, all relevant information needs to be included in the ticket.
  2. Porting the necesssary information over to the issue collector may be cumbersome and reduce the likelihood of feedback.

Is it possible to search for issues with protected comments? If not, I planned on placing a custom field checkbox at the bottom of each screen to denote which issues have comments. This, of course, would be searchable.

Any feedback or tips would be greatly appreciated.

Thanks!

2 answers

0 vote
Timothy Chin Community Champion Aug 08, 2013

Can I customize protected comments (viewable by only certain groups) to have a different color font or background?

I think you're better off creating your own Comment Tab panel for this functionality.

Is it possible to search for issues with protected comments?

All comments are searachable if you have permission to the issue.

Hi Timothy;

I like your idea of tabs. That was my initial idea until I realized the "Comment" field is the only text field with the ability to protect comments. Unfortunately, that field does not show up on the tabs.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

700 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you