I have a greenhopper board where there is a DONE (Resolved status) column, a TEST (In Testing status) column and a READY-FOR-DEPLOY (Closed status) column.
Once an issue gets resolved it get's a style where it is crossed out (this representation is everywhere the same). The problem is that an issue which is closed has identical visual representation. So if I have a list with all the issues and some of them are closed and some of them are resolved - I cannot really differentiate which ones are which. Can I somewhere change the styling of the closed issue to f.e. being grayed out ?
The strikethrough formatting is currently not configurable for Jira users, although the issue has been raised already in feature requests. You might want to take a look at these tickets: JRA-7211 and GHS-4688. The comments in the first one, especially, contain a lot of useful information over currently available workarounds. I also encourage you to watch and vote for the issues to support development and implementation of the improvement. However, as of now no time has been determined for its release.
What we did to solve this same situation is to not use the Resolved status, but instead to use "Dev Complete". We only set the resolution on Ready for Deploy status update - since our definition of "Done" is that testing is complete. Obviously this requires a custom workflow.
For example I've got a filter for issues or I have a list of related issues on a test session. All of them are line-through on the names. And I can't know without actually going into them which ones are resolved and which ones are closed. They all look the same. Looking at te CSS classes they all have the same class - I think they should be different as they represent a different state. Maybe it's a request for change ?
I wanted to add strikethrough style for resolved issues. After hours of looking for fairly easy solution, I've added my own code to announcement banner. My code looks for certain resolution state and adds CSS class (on page load and when ajax is completed, otherwise style would work only until you change filter). Maybe this will be useful to someone with similar problem:
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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