Different resolutions depending on the project

Hi, I want to customize the possible resolutions that an issue will have, depending on the project that the issue belongs to.

Since Resolution is not a custom field, Do you know how can I do that? is this possible to do in a clean & neat way? Thanks!

5 answers

1 accepted

This widget could not be displayed.

You can, but it's not a lot of fun.  There are no "resolution schemes", you have to set a list of resolutions that will be used globally.

But, you can then use "workflow properties" to shorten the available options from the global list when an issue is in a particular status.  So, if you're happy to have different workflows per project (and/or issue type), then yes, you can limit the resolutions.

This widget could not be displayed.
Thomas Schlegel Community Champion Mar 06, 2017

Hi Pablo,

this is one of the oldest and most voted issues for Jira: https://jira.atlassian.com/browse/JRA-3821

You can have different resolutions for different workflows with workflow properties as Jobin described here:

https://answers.atlassian.com/questions/192090

 

 

This widget could not be displayed.

There is an open request in the Atlassian JIRA (Open and created in 2004 ...) :
https://jira.atlassian.com/browse/JRA-3821 

You can define different resolutions not per project but per workflow.
Add in the workflow properties jira.field.resolution.exclude  or jira.field.resolution.include :
https://confluence.atlassian.com/adminjiraserver073/workflow-properties-861253674.html


There are also some add-on available :
https://marketplace.atlassian.com/search?query=resolution

Regards 

This widget could not be displayed.
Joe Pitt Community Champion Mar 06, 2017

I like the 'include' workflow property. It allows me to restrict the options at every resolution point in the workflow by issue type.  For instance, we have a close option from open, but only certain resolutions like Duplicate, Working as Designed, Withdrawn by User make sense that early in the workflow so they are the only ones listed.

This widget could not be displayed.

You could also use a plugin for this. https://marketplace.atlassian.com/plugins/com.develocenter.jira.links-scheme/server/overview

Been using it at a enterprise size customer with good results.

Good luck!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

79 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you