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Different resolutions depending on the project

Hi, I want to customize the possible resolutions that an issue will have, depending on the project that the issue belongs to.

Since Resolution is not a custom field, Do you know how can I do that? is this possible to do in a clean & neat way? Thanks!

5 answers

1 accepted

4 votes
Answer accepted

You can, but it's not a lot of fun.  There are no "resolution schemes", you have to set a list of resolutions that will be used globally.

But, you can then use "workflow properties" to shorten the available options from the global list when an issue is in a particular status.  So, if you're happy to have different workflows per project (and/or issue type), then yes, you can limit the resolutions.

2 votes
Thomas Schlegel Community Leader Mar 06, 2017

Hi Pablo,

this is one of the oldest and most voted issues for Jira: https://jira.atlassian.com/browse/JRA-3821

You can have different resolutions for different workflows with workflow properties as Jobin described here:

https://answers.atlassian.com/questions/192090

 

 

Can you specify what exactly Jobin describes? There are so many additional comments that referring to a link doesn't make sense as time passes.

There is an open request in the Atlassian JIRA (Open and created in 2004 ...) :
https://jira.atlassian.com/browse/JRA-3821 

You can define different resolutions not per project but per workflow.
Add in the workflow properties jira.field.resolution.exclude  or jira.field.resolution.include :
https://confluence.atlassian.com/adminjiraserver073/workflow-properties-861253674.html


There are also some add-on available :
https://marketplace.atlassian.com/search?query=resolution

Regards 

0 votes
Joe Pitt Community Leader Mar 06, 2017

I like the 'include' workflow property. It allows me to restrict the options at every resolution point in the workflow by issue type.  For instance, we have a close option from open, but only certain resolutions like Duplicate, Working as Designed, Withdrawn by User make sense that early in the workflow so they are the only ones listed.

Deleted user Sep 22, 2020

Can you provide an example?

I am also looking to restrict the resolution options per project.

Joe Pitt Community Leader Sep 22, 2020

Limiting resolution options

Use the jira.field.resolution.include workflow property

for exampl jira.field.resolution.include =1,2,3  where 1,2,3 are the resolution ids

https://confluence.atlassian.com/adminjiraserver071/workflow-properties-802592825.html

You could also use a plugin for this. https://marketplace.atlassian.com/plugins/com.develocenter.jira.links-scheme/server/overview

Been using it at a enterprise size customer with good results.

Good luck!

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