Hi, I want to customize the possible resolutions that an issue will have, depending on the project that the issue belongs to.
Since Resolution is not a custom field, Do you know how can I do that? is this possible to do in a clean & neat way? Thanks!
You can, but it's not a lot of fun. There are no "resolution schemes", you have to set a list of resolutions that will be used globally.
But, you can then use "workflow properties" to shorten the available options from the global list when an issue is in a particular status. So, if you're happy to have different workflows per project (and/or issue type), then yes, you can limit the resolutions.
There is an open request in the Atlassian JIRA (Open and created in 2004 ...) :
You can define different resolutions not per project but per workflow.
Add in the workflow properties
jira.field.resolution.exclude or jira.field.resolution.include :
There are also some add-on available :
I like the 'include' workflow property. It allows me to restrict the options at every resolution point in the workflow by issue type. For instance, we have a close option from open, but only certain resolutions like Duplicate, Working as Designed, Withdrawn by User make sense that early in the workflow so they are the only ones listed.
You could also use a plugin for this. https://marketplace.atlassian.com/plugins/com.develocenter.jira.links-scheme/server/overview
Been using it at a enterprise size customer with good results.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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