Different resolutions depending on the project

Hi, I want to customize the possible resolutions that an issue will have, depending on the project that the issue belongs to.

Since Resolution is not a custom field, Do you know how can I do that? is this possible to do in a clean & neat way? Thanks!

5 answers

1 accepted

Accepted Answer
1 vote

You can, but it's not a lot of fun.  There are no "resolution schemes", you have to set a list of resolutions that will be used globally.

But, you can then use "workflow properties" to shorten the available options from the global list when an issue is in a particular status.  So, if you're happy to have different workflows per project (and/or issue type), then yes, you can limit the resolutions.

1 vote
Thomas Schlegel Community Champion Mar 06, 2017

Hi Pablo,

this is one of the oldest and most voted issues for Jira: https://jira.atlassian.com/browse/JRA-3821

You can have different resolutions for different workflows with workflow properties as Jobin described here:

https://answers.atlassian.com/questions/192090

 

 

There is an open request in the Atlassian JIRA (Open and created in 2004 ...) :
https://jira.atlassian.com/browse/JRA-3821 

You can define different resolutions not per project but per workflow.
Add in the workflow properties jira.field.resolution.exclude  or jira.field.resolution.include :
https://confluence.atlassian.com/adminjiraserver073/workflow-properties-861253674.html


There are also some add-on available :
https://marketplace.atlassian.com/search?query=resolution

Regards 

0 votes
Joe Pitt Community Champion Mar 06, 2017

I like the 'include' workflow property. It allows me to restrict the options at every resolution point in the workflow by issue type.  For instance, we have a close option from open, but only certain resolutions like Duplicate, Working as Designed, Withdrawn by User make sense that early in the workflow so they are the only ones listed.

You could also use a plugin for this. https://marketplace.atlassian.com/plugins/com.develocenter.jira.links-scheme/server/overview

Been using it at a enterprise size customer with good results.

Good luck!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,149 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you