Difference between Deactivating a user and revoking Application Access

Functionally both of these actions seem to have the same goal.

Editing a user and unchecking the 'active' box.
Going to a user's profile and unchecking the Application access.

Both make it so the user cannot log in and does not count towards licensing.

Beyond that, what subtle differences are there? I couldn't find any clear information in the documentation.

1 answer

0 votes

Hi Taylor,

Deactivating a user would disable it on the entire instance. Simply removing Application Access only removes their access from that one application.

So, for example, if you had an account with both Jira and Confluence, deactivating would remove access for both Jira and Confluence. Whereas removing Application Access from just Jira would ensure the user can still access Confluence.

If you only have one application, such as Jira, then it would essentially be the same.

I hope this is clear, but do let me know if you have any questions.

Kind Regards,

Hi Sannon, I assumed as much. I am looking for a workaround for what we are experiencing in:


Need to be able to deactivate users without turning off the ability to keep things like usernames and stuff synced with LDAP. I was hoping that revoking application access would serve mostly the same purpose. But it's still not ideal, as the automatic deactivator plugin we use still needs to be able to, you know, actually deactivate the user.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,799 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot