Hi! I currently use the Celigo integrator.io JIRA to NetSuite connector, and as of October 3, 2019, we keep getting an error when a JIRA issue syncs back to NetSuite. The error says that the issue.key value is invalid:
"You have entered an Invalid Field Value browse/CI-19473"
Has anything changed recently with how the issue.key field is generated? I'm not sure if the above error message is telling me that the field value is "browse/CI-19473". If so, has "browse/" always been part of that field value?
Hi @Steven_Kapsinow ,
The issue key is and has always been a combination of letters (the project key) followed by a dash and the issue number (e.g. PROJ-1, PROJ-2, PROJ-3... etc..).
I am not sure how the integration works but what I see happening is the following:
Now, I am not sure how this integration works, but if this is not something that can be configured on your side and suddenly stopped working then you may want to get in touch with the vendor support by using the following link: https://www.celigo.com/support/
I hope this helps.
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