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Description field - when editing, all text combines into one paragraph, removes line breaks

Stacia Busch
Stacia Busch
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May 11, 2023

When editing the description field, the existing text automatically collapses into one paragraph.  All line breaks are removed and the text gets jumbled together.  This typically happens when I try to backspace.  It's horribly annoying.

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 11, 2023

Hi @Stacia Busch and welcome to the community,

To be honest, this never happened to me. There is a closed issue about this behavior concerning IE (https://jira.atlassian.com/browse/JRACLOUD-45512). Do you perhaps use IE? If not, can you please check if the same behavior exists from another browser while using incognito mode? Finally, what browser do you use, and are there any extensions enabled?

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Stacia Busch
Stacia Busch
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May 12, 2023 • edited

i think i know what the problem is now.  i'm pretty sure it has to do with the form being used to submit tickets.  i'm guessing some update was done in the last couple of months that has caused line breaks to collapse when editing form generated tickets. i also just noticed today that when i copy more than one line from the description and paste it elsewhere, the line breaks are collapsed when pasting.  i'm using chrome btw.

ex.

before:

sarah

bob

sally

after:

sarah bob sally

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