Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Deleting user


We've been downgraded to a free plan that includes only 10 users.

The support says that there is 11 users in our account. Can you please help me remove 1 user? Where can I do this?

1. I've tried the project settings, but there is only 8 users (

1 - project settings.png2. None of the project users don't have an access to the admin hub although all of us have admin role ( - admin hub.PNG

So. how can I delete a user?

1 answer

0 votes

Hi @Вера , and welcome to the community! :)

Do you know who has the "organization admin" role in your team and for your site and can access the user management on Because from there, you can easily suspend access for users (removing them from all product roles/groups) and even permanently remove users. There are different levels of administration, like project administrator and product administration, but you need to be an organization admin to manage users and their product access.


Best, Max

Just to explain a bit more - licences are consumed by site users, not project users, hence the need to talk to your organisation admin - you need to suspend users from product access, which is a site admin function.

Also, we recommend just suspending or reminvg their access.  Deleted users make a bit of a mess of your history, whereas suspended users keep it all simple (and cost you nothing)

The problem is that we don't know :)))

It used to be one user, but he left the project and passed the rights to someone else... How can I find out?

You'll need to find out who they passed site admin on to.  There's no way we can know!

There may be one trick - you (and your team) could all try going to - this gives you a list of all the Atlassian products you are named as the technical or billing owner on - if one of you is named there, then it's quite likely that you are a site admin.

If no-one is named, then alll we can do is ask Atlassian who is named.  I know you can't raise a support request, but if you name your atlassian site here, we can ask an Atlassian to have a look at who the named contacts are, and let you know (they can look up your email address directly from your Atlassian account here, so there's no need to post it here and ask for spam...)

Like Max Foerster - K15t likes this

The control is supposed to be here, right? We're gonna check for every user :)


Yes, in the "Users" tab! :) 

Yep, that's site admin.  Go up inthe the "Users" section, don't worry about groups for now, all you need is the list and the ... to the right of each one where you can suspend their access.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events