We've been downgraded to a free plan that includes only 10 users.
The support says that there is 11 users in our account. Can you please help me remove 1 user? Where can I do this?
1. I've tried the project settings, but there is only 8 users (https://teamdko.atlassian.net/jira/software/projects/DKO/settings/access)
2. None of the project users don't have an access to the admin hub although all of us have admin role (https://teamdko.atlassian.net/admin)
So. how can I delete a user?
Hi @Вера , and welcome to the community! :)
Do you know who has the "organization admin" role in your team and for your site and can access the user management on admin.atlassian.net? Because from there, you can easily suspend access for users (removing them from all product roles/groups) and even permanently remove users. There are different levels of administration, like project administrator and product administration, but you need to be an organization admin to manage users and their product access.
Just to explain a bit more - licences are consumed by site users, not project users, hence the need to talk to your organisation admin - you need to suspend users from product access, which is a site admin function.
Also, we recommend just suspending or reminvg their access. Deleted users make a bit of a mess of your history, whereas suspended users keep it all simple (and cost you nothing)
You'll need to find out who they passed site admin on to. There's no way we can know!
There may be one trick - you (and your team) could all try going to my.atlassian.com - this gives you a list of all the Atlassian products you are named as the technical or billing owner on - if one of you is named there, then it's quite likely that you are a site admin.
If no-one is named, then alll we can do is ask Atlassian who is named. I know you can't raise a support request, but if you name your atlassian site here, we can ask an Atlassian to have a look at who the named contacts are, and let you know (they can look up your email address directly from your Atlassian account here, so there's no need to post it here and ask for spam...)