Deleting Issues

Hey

i cant find where to delete Issues.

i have highest authority :

organization admin

pls help

thx
Ori

6 answers

2 votes

Hi @Ori Bergman and welcome to the Community!

Being an org admin is indeed high authority, but it does not automatically grant you permission to delete issues.

Delete issues is a permission granted at project level. Assuming that you use company managed projects, check the permission scheme associated with the project you want to delete issues from and look at how the delete issues permission is configured. Make sure that you are assigned to the project role (or a group) that has this permission.

On a side note: if it is not really necessary, I usually recommend not to delete issues. Instead, modifying your workflow so you have a cancelled status (or equivalent) in place allows you to soft-delete issues, keeping them in Jira but marking them as no longer relevant. That way you keep a trace of what happened, while physically deleting issues is permanent and cannot be undone.

Hope this helps!

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can you help me pls where to find permission scheme?

From the screenshot you shared, click Project Settings and then select Permissions.

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0 votes

Hey all
thank you for your Replies
i figured it out :)

Ori

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0 votes

Hello @Ori Bergman

First I want to reiterate what others have said that it is a bad idea to delete issues.

However, if you have a valid reason for enabling users to delete issues:

At the bottom of the above image it says "You're in a team-managed project".

In a Team Managed project, a user's permissions are based on the Project Roles they are granted.

Click on Project Settings.

Click on Access.

That will give you a list of users assigned to Project Roles. Find yourself in the list and look at the information in the Role field.

Screenshot 2024-12-31 at 8.04.40 AM.png

That will show the roles you have been granted.

To see the permissions granted to each role you will need to click on the Manage roles button, find the specific role, click on it, and review the permissions granted to that role. There are some roles that are predefined, and the permissions are not editable, while other roles may have been added to the project and their permissions are editable.

You need to be assigned to a role that has the Delete any issue permission.

Screenshot 2024-12-31 at 8.08.11 AM.png

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0 votes

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.