Deleted Tickets

[Maximilain Schott]

HI all, 

I deleted two tickets in the KanBan Board.

How I can restore it this both deleted tickets?

Maybe I get a help here :)

[Vikrant Yadav]

Hi @Maximilain Schott Welcome to Atlassian Community!

It's not possible to restore a deleted issue. It's better to restrict delete issue permission so that no user have deleted issue in Jira. 

Kindly check official Doc : https://confluence.atlassian.com/jirakb/how-to-restore-accidentally-deleted-issue-in-jira-applications-313466155.html

Thanks,

Vikrant Yadav

[Vish Reddy {Revyz}]

Hi @Vikrant Yadav@Maximilain Schott ,

I just want to highlight that restricting permissions is not necessarily a silver bullet, it does mitigate the risk of data loss, but does not eliminate the risk completely.

I am not sure if you have read about the recent "Account Takeover" type attacks, while these are quite prevalent, only a few get reported or talked about, here are a couple of articles on this, which might be of interest.

• Cloudflare hacked using auth tokens stolen in Okta attack 
• Nation-state actor used recent Okta compromises to hack into Cloudflare systems
• Ongoing Microsoft Azure account hijacking campaign targets executives

 Thanks

Vish

[Nic Brough -Adaptavist-]

It is a silver bullet for preventing issue deletion.  I'm not sure what your security failures have to do with avoiding deleting issues.

[Vish Reddy {Revyz}]

Good question on security failures @Nic Brough -Adaptavist- 

Permissions based prevention of issue deletion will help you prevent accidental issue deletion by users but does not prevent malicious deletions by insiders and outsiders.

The articles I have shared show examples of malicious outsiders who have taken control of your systems (Account Takeovers) and can then create havoc, data deletion is one form of creating chaos.

Having been in the information security space for many years and seen some of the tactics employed by bad actors, enterprises today deploy the strategy of defense in depth. Permissions based controls is one part of the strategy as it does not address all the risk vectors.

[Nic Brough -Adaptavist-]

So you agree, disallowing delete is a start on protecting yourself from damage.

[Vish Reddy {Revyz}]

100% agree with you @Nic Brough -Adaptavist- 

removing deletion permissions is a starting point for sure.

What other controls an enterprise brings in next depends on the risk tolerance of the enterprise and the flexibility it wants to give its users.

I have seen a lot of enterprises bring in alternate compensating controls to give more flexibility to end users besides permissions.

[Yuliia_Borivets__SaaSJet_]

Hi @Maximilain Schott 

If it was deleted, there is no way to restore it. 

The things you can do to prevent losing deleted tasks in the future:

- Disable permission for the regular users and allow it to admins only.

- Back up your projects. 

- Get the app from the Atlassian Marketplace. 

You can read more here: Jira Cloud: How to restore deleted issue?

[Vish Reddy {Revyz}]

Hi @Maximilain Schott 

Welcome to the Atlassian Community!

Unfortunately recovering data back now is not possible unless you have a backup app installed.

As others on this thread have highlighted once you delete an issue in the cloud it is gone forever and there is no audit log.

How to mitigate this risk depends on your organizations risk tolerance.

Options at hand (of course there is no perfect solution):

• Apply the principle of providing the least privileges to the users / admins
  • This of course would mean some projects are messy
  • In today's world of SaaS account takeovers & other emerging cyber threats this does not solve the problem
    • A cyber criminal can takeover the site admins account and create havoc
• Backup up your data and make sure you can restore it back in a granular manner
  • You can Do it Yourself or get a third party app to automate that functionality
  • DIY - free, but on going maintenance
  • Third party apps - There is a cost associated
    • There are two flavors of third party apps:
      • Only captures deleted issues via webhooks - attachment data is missed
      • Full backup includes issues, attachments, config etc...
    • Check if your compliance requirements are met by the app, as an example:
      • Data Residency
      • SOC II Type 2/ ISO 27001
      • Data Encryption - How is it done

I am part of Revyz and we help Atlassian Cloud customers with their Data Management needs which includes:

- Backup & Restore

- Configuration Management

- Admin focussed Analytics

- Site Optimization

If you are using JSM Assets you have a similar issue at hand for when Asset Objects get deleted. While you plan out your strategy for data resilience, ensure that you are thinking of strategy holistically and your solution is scalable (what ever it may be).

Similar principle are applicable for Confluence also. Here is a link to all our apps.

Happy to answer any additional questions you may have!

[Mehmet A _Bloompeak_]

Hi @Maximilain Schott

Welcome to the Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Unless you have one of the "track and recover deleted issues" apps installed before you deleted, then you can not get them back

Delete in Jira means delete.

However, you say you "deleted them from the board".  Do you mean you changed them in some way that means the board no longer selects them, rather than deleting the issue?

[Maximilain Schott]

Exactly, I created a KanBan board with swimlanes and created JIRA tickets here.
Is there an old release (version) I might be able to go to to restore the deleted tickets? If so, how do I get there?

[Nikola Perisic]

Like I have mentioned in my post, there is an app called Rewind that restores the old versions, where you can restore your tickets. Otherwise it is not possible.

[Nic Brough -Adaptavist-]

I still do not know if you deleted the issues, or just changed them so that they are no longer selected by the board.

If you have deleted them, then no, there's no "old version", unless you had installed one of the "restore deleted issues" apps (like Rewind, as @Nikola Perisic mentions) BEFORE you deleted them.

[Nikola Perisic]

Welcome to the community @Maximilain Schott !

Natively in Jira, once the issue is deleted, it cannot be recovered. However, there is an app named Rewind that can restore the deleted issues.

https://marketplace.atlassian.com/apps/1226389/rewind-backups-for-jira?hosting=cloud&tab=overview

Currently, they are having some issues with loading, so I would wait for some time then try again. 

I'd recommend to watch their onboarding video which is also on the app page.