We're running JIRA v5.0. We copied our production JIRA to development. On our development JIRA, we deleted all projects, groups (with the exception of the JIRA groups), and the users by running a SQL statement against the CWD_USER table. When I logged into our development JIRA, I notice there are over 800 users still listed. All these users are in the 'JIRA Internal Directory'. Please note that since we deleted all projects and groups, there are no dependencies with the remaining users. Even if there were, we want to delete them all.
My question is: is there a special table users in the 'JIRA Internal Directory' are located in? If so, please let me know so we can run a query to delete them. Also, if there is a separate table for those users, why is that? I would presume all users would be in the CWD_USER table.
It would be safer to use JIRA Command Line Interface removeUser action. Use runFromSql to do it in bulk. Doing database actions directly is error prone and you need to understand all the application's database structure. The dangers of doing direct database actions have been commented on numerously on this site.
Atlassian does not recommend making direct changes to the JIRA database.
Our recommendation would be to either use Bob Swift's CLI, as per his comment, or alternatively, writing a script and using the JIRA REST API:
The feature request raised for bulk user delete operations in JIRA is https://jira.atlassian.com/browse/JRA-8047, and you may vote on it to increase its visibility with our developers.
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