Delete Images

[Kevin Taddeo]

I am using JIRA. I am working on an EPIC. We have images attached to the EPIC. We can't delete the images. 

1. the hovering over the trashcan isn't there

2. The delete button is not there on items unless I have uploaded the image. 

3. We had the ADMIN try, and he also couldn't delete images. 

4. The comments are either - Not where the image was put, or an old user that no longer works here, so we can't just edit/delete the old post. Some of the images were put in the main EPIC, then deleted from the epic, and are still showing up in the images. 

dsdsd

 NOTE: I read through at least 20 pages of people posting this very question. Someone comes in, and says to do one of the three items i listed, and then proceeds to close the ticket. PLEASE offer some advice that is NOT one of the 4 above. 

[Houston Cleaver]

Try this, I was having similar issues for years and I just discovered this today.

1. Click the + icon in the description or acceptance criteria, or any field that accepts images.
2. Click Attachments on this issue
3. It will now show you all attachments that all people have added before.
4. Click on the images that you're trying to get rid of, and click INSERT.
5. It will add them to the field you're currently editing. SAVE.
6. After it is saved, go back into edit mode and just delete the images. SAVE AGAIN.
7. They should finally be gone, mine were. Been struggling with this for yearssss!

[Shawn Doyle - ReleaseTEAM]

Hi @Kevin Taddeo 

I hate to tell you, but you can only delete attachments you have added.

https://support.atlassian.com/jira-software-cloud/docs/delete-an-attachment-on-an-issue/

You can only delete attachments that you’ve added yourself.

I find this annoying too.

[Kevin Taddeo]

This is the most ridiculous thing ever, that an ADMIN can't delete an image. 

How are you supposed to indicate an old iteration, vs a new one?

[Shawn Doyle - ReleaseTEAM]

I agree