Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Defining Agents - are they fixedly defined or based on projects?

Natalie Lang
Natalie Lang December 2, 2015

I am new to Service desk and have a basic question regarding to Service Desk Agents...

Can the Agents be defined differently based on projects or are they fixedly defined, so that in principle only these individuals can act as Agents?

Thank you.

Answer
Watch
Like Be the first to like this
171 views

1 answer

0 votes
Steve Behnke [D1
Steve Behnke [DiscoverEquip.com]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
December 2, 2015

You define a fixed-group of Agents that can then be assigned to Agents within Service Desk Projects. 

 

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events