Default value if not set

Hi,

Im looking for a method to force the use of a specific Fix / Version value, defined by the Project context. In short, when using Create Issue mail listener, the Fix / Version turns up blank, thus making it in-accessible via Agile tab / Greenhopper.

I can't believe this is not something others would have thought of, so where is the setting to define the default value for a field, be it custom or inbuilt?

2 answers

1 accepted

Facing different issues, I decided to write my own listener/mailhandler plugin.. Tried various approaches, but a JETI and Issue Collector combo didnt quite meet my standards.

Since the helpdesk is to be run through greenhopper for state transitions, its fields needs to be setup correct when there are incoming issues. Thx to Renjith for pointing out the custom filter boards, it will help me a great deal.

Everything boiled down, then problem is, that Issue Collector has a bug with positioning the popup of autorender fields..

0 votes
Renjith Pillai Community Champion Jan 17, 2013

Setting a hard coded fix version in the mail handler may not be always right as it requires someone (usually a PM ) to plan which features/bugs gets into which release. Isn't it?

Also in agile boards, filtering based on fixVersion may not be the right way. In fact adding the fixversion is done once the item passes through the sprint and get completed (at the end of sprint). During planning it is just the list of items in the order of priority.

Well, thing is; The project is for use with a support helpdesk and I need the opportunity to differ in products, say one issue belongs to Toys and another Gadgets.

As opposed to having different projects, I would like to simply filter through greenhopper. You say 'filtering based on'.. You meant to inform me, that greenhopper can be set to filter on any fields?

Renjith Pillai Community Champion Jan 19, 2013

While the last comment looks quite different than the original question, the answer is yes, you can create quick filters in GreenHopper (am still confused with the actual requirement)

https://confluence.atlassian.com/display/GH/Configuring+Quick+Filters

Much obliged for your time :)

I suppose i should've specified, in fact it is the Affected Version field which I need to be set. It is due to an error within Issue Collectors, that fails to position the autorender popup - and leaves users with a blank select.

I believe the root cause is calculating the position of said select popup, however this is a different issue.

I have tried the quick filters, but as i see it this requires me to created sprints and swimlanes, thus making the board much more complicated then the Classic Task board is..

Renjith Pillai Community Champion Jan 20, 2013

Morten:

Now I am even more confused :( Can you describe the problem again, or is there a problem at all?

We have Issue Collector, Issue Creation from Email, Filtering in GreenHopper, Fix Versions and Affects Versions :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot