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Default issue type for email channel

Hi I am wondering, is it possible to change the default issue type for email channel from Ogólne to something else? Thank you.



1 answer

Hi @Szymon Ptak
I think it is possible definitely. Select Issues in main navigator and set up Issue type schemes. There is also email request. I hope it helps you. Let me know please.

Have a nice day!


Do you mean Issues -> issue type schemes ?

I've actually changed from default to something else, and it doesn't work. :(

Aha. I think it should works like this. Here is a printscreen:Modify Issue Type.png

Thats exactly what I have done and it didn't work

@Szymon Ptak Another way to do it. Just create a new request type with your issue type. Like this. And replace the default email request with it.Service Request.png

Thats smart, but I am actually trying to change the type, because of the fact, when i parametrize the issue i dont want that request type to be visible in the dropdown :


Thank you for help ;)

Ok. Anyway it is interesting topic also for me. Good luck with your work!

Like Szymon Ptak likes this

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