Deactivate, disable, or delete users from Jira free account

Kyle Booth
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January 7, 2025

We have a free / trial Jira account. Two of us need to disable or delete one of our accounts we added to access the Jira project. For example, I have a Gmail account that I want to keep using to access a Jira project, and another email account I want to completely remove from the project, but also from Jira itself. I appreciate this could be a 2-step process. We want to stop getting Jira notification emails to our old / unwanted email address that was linked to Jira. We don't need the same notifications going to 2 email addresses for one person. Plus, the name names are showing up twice in lists when assigning tasks / backlog items. This shouldn't be so difficult. It shouldn't be a paid feature do basic user management. 

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Fazila Ashraf
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January 7, 2025

Hi @Kyle Booth 

Welcome to community!

Have you already tried to remove the not needed account? -> https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/#Remove-a-user 

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