Cycle time metrics unavailable after integrating GitHub

[Sumukha]

Hello, I would like to setup and configure "Cycle time" reports for different projects.

I am following the documentation - https://support.atlassian.com/jira-software-cloud/docs/strategies-to-reduce-your-cycle-time/ and have integrated GitHub as an app in JIRA. GitHub organization has been linked along with the repositories.

When I filter Epic in Cycle time report, there's an error that says "Your project has no epic" even though there are Epics in that project.

Is there any other documentation that goes over setting up and configuring Cycle time reports for JIRA-GitHub?

Thanks in advance.

[Danut M [StonikByte]]

Hi @Sumukha Prasanna,

Not sure what's wrong with those reports. You could eventually contact Atlassian Support for assistance by opening a ticket.

Another option would be to search on Atlassian Marketplace for apps (plugins) that provide cycle time reports or gadgets. 

If you consider the option of using a plugin, you could try our Great Gadgets app, which offers many gadgets for tracking cycle time. These gadgets, beside the chart, offer also a Data tab with a detailed report.

See How to measure Cycle Time and Lead Time in Jira or Confluence with Great Gadgets app  

Danut.

[Sumukha]

Thank you @Danut M [StonikByte] Also, is Cycle time report only available for `Company-managed` projects and not available for `Team-managed` projects?

[Danut M [StonikByte]]

Hi @Sumukha Prasanna,

As far as I can see on my instance, it is available for both team-managed and company-managed projects. But make sure you enabled the Reports feature on the team-managed project from Project Settings > Features.

Danut

[Sumukha]

That's strange. Because this page has a note which says it's applicable only to `Company-managed` proejects.

But I will check if I can enable that setting.

Are there any settings on GitHub side to enable to make sure we will get Cycle time reports? 

I don't see cycle time reports under the list here: https://support.atlassian.com/jira-software-cloud/docs/enable-reports/#Reports-available-in-team-managed-software-projects