Customizing the appearance of Jira Service Desk

Using the cloud version of Jira Service Desk, what's the best way to customize the appearance?  I've read some forum posting on introducing a CSS file.  Where would one store this file when using the Cloud version?  On an external server perhaps?


1 answer

0 votes

Hey Robert,

We have a doc explaining how to customise the Customer Portal:

If this isn't enough, perhaps you can try out this third-party plugin Service Pack for JIRA Service Desk. Just keep in mind Service Pack is available from versions 7.2 to 7.6.

There's also a feature request raised to Enable Custom CSS for JIRA Service Desk. Please add yourself as a watcher to follow all updates made on that feature request so you can benefit from the outcome of it. You could vote the issue too so it gets more visibility.


Thanks in advance.


Hi Martin,

I have reviewed the first page previously and have customized JSD to the maximum extent possible given the available options.

As for the Service Pack, that only applies to the server version but we're using the Cloud version.

I have started watching the feature request you referenced.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,304 views 5 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you