I am new to Jira Service Desk and I was wondering if it is possible to configure the system to use one of my business' email addresses for clients to submit tickets? For example, a client sends an email to email@example.com, which is then picked up by Jira and entered as a ticket. Any guidance would be appreciated.
If the cc list are Customers in the project and in the same organization as the reporter they would or should be added as request participants at the onset. When they reply to the email response from JSD then it will be a comment. If they respond to the rwporter’s Email a new ticket is created.
Question on firstname.lastname@example.org custom email. I found the setting but it asks for an email addy and account PW. I was hoping I could use a Gmail Group function (Shared inbox) for this, or perhaps an alias but the PW filed leads me to believe it needs to be its own account? Anyone know the best practice for this when using a G-Suite account?
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