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Customize "Reset password link sent" page

Hey there,

from time to time, we receive mails from users, that their password reset does not work. This is because they use their mail-address to request a new password and not their username. 

However, I would like to modify the text that is shown when the reset is triggered: 2018-03-26 18_27_26-Microsoft Edge.png

Where does JIRA store this information / which file do I have to adapt? I would like to just include a bold hint like "If the mail does not arrive, check that you entered your username. If you don't know your username, request it here (link). 

Thank you very much! 

2 answers

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Hi Felix,

                If you are using Jira 7 or above you have to modify file which resides within the jira-gadgets-plugin-x-version.jar file in <jira-install>/atlassian-jira/WEB-INF/atlassian-bundled-plugins/ folder . You have to open jira-gadgets-plugin-x-version.jar file and modify .


There is  "href=" attribute where points to your forgotlogindetails file and you can change to point to another link ot change the text . It is described here :

Make sure you backup the file first.

For older versions of Jira and additional info you might check this answer:


Best Regards

Hi Felix,

               If you are using Jira 7.x or later, you have to modify file which resides within  the file jira-gadgets-plugin-x-version.jar in <jira-install>/atlassian-jira/WEB-INF/atlassian-bundled-plugins/ folder . You have to open jira-gadgets-plugin-x-version.jar file and modify, then compress it again. You can add /edit the text or change the link to a custom page. A backup of the file is recommended, just in case you break the template and want to start again with a clean file. You must stop Jira service, modify the file, and start it again in order to see the changes.

For older versions of Jira you have to edit the a velocity template, you can find a detailed solution here:

Hope it helps,

Best Regards,

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