Customize "Reset password link sent" page

[Felix]

Hey there,

from time to time, we receive mails from users, that their password reset does not work. This is because they use their mail-address to request a new password and not their username. 

However, I would like to modify the text that is shown when the reset is triggered: 

Where does JIRA store this information / which file do I have to adapt? I would like to just include a bold hint like "If the mail does not arrive, check that you entered your username. If you don't know your username, request it here (link). 

Thank you very much! 

[Pablo da Silva [ACP-JA] · Accepted solution]

Hi Felix,

                If you are using Jira 7 or above you have to modify login.soy file which resides within the jira-gadgets-plugin-x-version.jar file in <jira-install>/atlassian-jira/WEB-INF/atlassian-bundled-plugins/ folder . You have to open jira-gadgets-plugin-x-version.jar file and modify login.soy .

There is  "href=" attribute where points to your forgotlogindetails file and you can change to point to another link ot change the text . It is described here : https://confluence.atlassian.com/jirakb/how-to-customize-the-login-gadget-225122084.html

Make sure you backup the file first.

For older versions of Jira and additional info you might check this answer:

https://community.atlassian.com/t5/Confluence-questions/I-need-to-modify-the-Forgot-Password-link-on-the-log-in-page/qaq-p/63935

Best Regards

[Pablo da Silva [ACP-JA]]

Hi Felix,

               If you are using Jira 7.x or later, you have to modify login.soy file which resides within  the file jira-gadgets-plugin-x-version.jar in <jira-install>/atlassian-jira/WEB-INF/atlassian-bundled-plugins/ folder . You have to open jira-gadgets-plugin-x-version.jar file and modify login.soy, then compress it again. You can add /edit the text or change the link to a custom page. A backup of the file is recommended, just in case you break the template and want to start again with a clean file. You must stop Jira service, modify the file, and start it again in order to see the changes.

For older versions of Jira you have to edit the a velocity template, you can find a detailed solution here:

https://community.atlassian.com/t5/Confluence-questions/I-need-to-modify-the-Forgot-Password-link-on-the-log-in-page/qaq-p/63935

Hope it helps,

Best Regards,

[Six]

Hi @Pablo da Silva [ACP-JA] 

Don't you know accidentally where can I do this in Service Desk? There the default message is this, and we have similar problem:

Thank you!