Customers can see and create requests in other portals

JIRA Service Desk 7.1.8

Steps to reproduce:

  1. Create 2 projects
  2. Set for both Request security on Only people on my customers list can raise a request
  3. Create an user without Application access for JIRA Service Desk
  4. Add for only 1 project the user to a role service desk customer
  5. Login as the customer in the customer portal and click on Help Center. The customer can now access and create issues on all portals.

This bug makes this product unusable. We do not want customers to access other projects! 

1 answer

1 accepted

Hi Jacco van der Post,

You should contact Atlassian Support. I made the reproduce steps and work it well.

Regards,

Lameck.

Hi @Lameck Oliveira [Diferencial TI],

Thanks for responding.

What version are you using?

Friendly greets,

Jacco

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

100 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you