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Customers, Reporters, Request Participants not getting email notifications

Amber Darko
Amber Darko February 25, 2021

Notifications are not being sent out even though I have configured them as post functions as well as in the notification scheme.

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Atticus Bikos
Atticus Bikos March 23, 2021

I am having this same issue following an upgrade to 8.13.4 and 4.13.4 on Server.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 25, 2021

How do you know that "they are not going out", rather than "not arriving" or "being ignored (spam filter)"?

Have you run an outgoing email test to confirm you can get a basic email given your current sending setup?

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Varsha Gupta
Varsha Gupta February 25, 2021

You can check  those customers and Request Participants have the Browse Projects Project permission for the project to which the issue belongs; and are members of any issue security levels that have been applied to the issue.

 

Note : Jira can only send email notifications if SMTP email has been enabled 

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