Customer user type in Jira free trial version

Hi, I am using free trial version of JIRA and could not find how to add a Customer User . Need your help. Thanks

4 answers

1 accepted

0 vote

Sorry Salih, you can only create Custoters if you are using Service Desk. Please check Users, groups and project roles for further information.

Thanks and regards,
Paula Silveira 

0 vote

Hi Salih,

If you're trying to create an user on JIRA, please refer to Add users.
If you are trying yo create a customer on Service Desk, please refer to Managing customers.

Thanks and regards,
Paula Silveira 


Thanks Paula, Let me share below  the info that I have received from

Aaron/SUPPORT] [Customer Advocates] Product Information Request: [CA-117199].

Each time that I add a user at JIRA (I am not using Service Desk) , a Licence Usage is consumed. I want to add a Customer User type which does not consume a Licence usage


  • Customer:
    • No access to JIRA functionality
    • Access to email channel and customer portal for creating, tracking, commenting and adding attachments to their requests
      -> Customers do not consume JIRA Service Desk licenses or JIRA user licenses. 
0 vote

Hi Salih,

As Paula has mentioned, the customer user type that doesn't consume a license belongs to JIRA Service Desk. If you'd like o take a look at JSD permissions, please take a look at this link:


Regarding users that count toward JIRA's license, I believe this page can also clear things a bit more for you:

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