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Customer rating report

How can I produce a report which shows all the tickets I have worked on and the star rating I got from the customer for each ticket? Thanks.

2 answers

0 votes
Danut M _StonikByte_
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May 15, 2023

Hi @Alex Koxaras _Relational_ , 

To list the issues, just use the Filter Results native Jira gadget and configure it to use your filter and to display the Satisfaction column.   

image.png

Also, with the Issue Filter Formula and Advanced Issue Filter Formula gadgets offered by our Great Gadgets app, you can apply various math formulas against the Satisfaction field and display the result on your Jira dashboards or Confluence pages in various ways.

This gadgets are based on a filter, so you can include only the issues that you worked on. 

The app offers many other gadgets that you can use in Jira Service Management. See also this blog article

If you have questions, please contact us at support@stonikbyte.com.

Thank you,

Danut M.

0 votes
Alex Koxaras _Relational_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 21, 2023

Hi @nadeem.butt 

I don't think you can do that out of the box. There is an open suggestion here https://jira.atlassian.com/browse/JSDCLOUD-4749

Alex Koxaras _Relational_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 21, 2023

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