Customer gets no Servicedesk Notification by e-mail

Hi,  I followed all instruction on how to enable notifications within JIRA and Servicedesk, but still when a customer e-mails in a ticket, he doesnt get any notification about it.

Second issue, I cannot find where I can alter/edit the text content of the notiofication. It neets to greet the customer and it has to have the footing /impressum we use in our company in every e-mail. How and where can I edit maybe a template or else?


Greetings and thanx for your help.

1 answer

This widget could not be displayed.

I add, I have the latest JIRA with Servicedesk installed and licenced on our own company server, not in the cloud.

I receive E-Mails from customers and I can send test e-mails out. My Servicedesk Agents are receiving E-Mail notifications from Jira-SD - but none of any other, so customers users are receiving e-mails generated by commenting on a ticket or the automatic notifications.

Thanx for your help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

176 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you