Hi, I followed all instruction on how to enable notifications within JIRA and Servicedesk, but still when a customer e-mails in a ticket, he doesnt get any notification about it.
Second issue, I cannot find where I can alter/edit the text content of the notiofication. It neets to greet the customer and it has to have the footing /impressum we use in our company in every e-mail. How and where can I edit maybe a template or else?
Greetings and thanx for your help.
I add, I have the latest JIRA with Servicedesk installed and licenced on our own company server, not in the cloud.
I receive E-Mails from customers and I can send test e-mails out. My Servicedesk Agents are receiving E-Mail notifications from Jira-SD - but none of any other, so customers users are receiving e-mails generated by commenting on a ticket or the automatic notifications.
Thanx for your help!
Since launching the Jira Software 8.0 and Jira Service Desk 4.0 platform releases in February, many of you have been asking when the next Enterprise release will be so you can take advantage of the m...
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