Customer gets no Servicedesk Notification by e-mail

Hi,  I followed all instruction on how to enable notifications within JIRA and Servicedesk, but still when a customer e-mails in a ticket, he doesnt get any notification about it.

Second issue, I cannot find where I can alter/edit the text content of the notiofication. It neets to greet the customer and it has to have the footing /impressum we use in our company in every e-mail. How and where can I edit maybe a template or else?

 

Greetings and thanx for your help.

1 answer

I add, I have the latest JIRA with Servicedesk installed and licenced on our own company server, not in the cloud.

I receive E-Mails from customers and I can send test e-mails out. My Servicedesk Agents are receiving E-Mail notifications from Jira-SD - but none of any other, so customers users are receiving e-mails generated by commenting on a ticket or the automatic notifications.

Thanx for your help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,367 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you