Hi, I followed all instruction on how to enable notifications within JIRA and Servicedesk, but still when a customer e-mails in a ticket, he doesnt get any notification about it.
Second issue, I cannot find where I can alter/edit the text content of the notiofication. It neets to greet the customer and it has to have the footing /impressum we use in our company in every e-mail. How and where can I edit maybe a template or else?
Greetings and thanx for your help.
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