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How do I add a customer complaint option onto my Jira service desk portal?
Add a new request type? Or even a new portal (project) if complaints are going to be handled by a different team.
Thank you, I've created a new request time, I'm now struggling to add it to the portal group, it's only allowing me to add email requests, not my complaints request type.
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You'll want to follow through the +add request form
It should let you map a new request type on to an issue type, or add a new issue type (I suspect complaints are probably going to be very differently set up to other issue types, so I'd recommend adding a complaint type)
When you've got the new request/issue type pair, it should appear on the portal.
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assuming the customer complaint is another request type, among others that are already existing in your portal, you can simple refer to the guide on how to introduce a new request type:
Please let us know if this helped or if you meant something else.
Regards,
Daniel
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Hi Daniel
Thank you, I've created a new request time, I'm now struggling to add it to the portal group, it's only allowing me to add email requests, not my complaints request type.
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When you create a request type you can add it to a portal group directly.
In case you did not check the box to let Jira do this upon creation you can navigate to: Project settings >> Portal groups and by the "+Add request form" you can add the previously created Request Type.
If this does not appear there creation most probably was not done correctly.
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When I create a new request type it only allows me to populate the below, it doesn't give an option to add it to a portal group.
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You are trying to create an Issue Type from your screenshot instead of a Request Type. Please kindly refer to the documentation I linked earlier.
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