Customer Work Log Reporting

Hi,

We track time worked on numerous projects.  Part of these hours are 'billable' and we need to a) report on these items for invoicing, and b) allow customers a way to track their use of 'billable' hours to manage their allowance.

We are using Jira Cloud.

I cannot find any add-on that can do this.

One potential solution is to add a client as a named user on a Jira project.  But this a) uses a license, and b) allows the client to see more information than they should.

We can use the time tracking report and export all fields, but the process is time-consuming, manual, and is not scalable for the number of projects we concurrently support.

Has anyone found an add-on that can summarise work logged on a specific project across any given time period?  And can this data be exposed to a client, or easily exported to XLS or PDF?

There is a request to expose hours worked in Service Desk, but no idea if/when this will be implemented.

Thanks.

2 answers

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Alexey Matveev Community Champion Dec 17, 2017
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Hey @Paul Hunt,

 

Exply for JIRA could absolutely do this job. Unfortunately this add-on isn't available for JIRA cloud yet. You may have a look at exply.io to get a self-hosted Exply, importing the necessary information and grant customers access to a specific set of data.

If you need help, feel free to contact me.

 

sunny regards

Fabian

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