Custom forms for submitting different types of issues

Question

We have certain types of issues that we would like filled out the same way. We also have some issues that we'd like reported with minimal information, filling out the regular create issue form is too complex, because the component etc would need to be selected.

In the first case a set form would help make sure consistency between the issues. In the second case, a set form would help reduce the amount of input needed to get the information into JIRA. In both cases it would make sure the issue is filed in the right project with the right component and the right issue type etc.

It seems I basically want Issue Collector functionality, but I would be interested in having these forms available from inside JIRA (on the relevant project summary), or having a page with links to the different types of forms (maybe issue collector already lets me do this?). The links should be bookmarkable for people who fill out the forms regularly.

Anyone know how to go about doing this?

Alex Medved _ConfiForms_ · Answer

While, we develop the plugin for managing the forms in Confluence and that could be used to created JIRA issues, I find the most appropriate plugin for your use case would be the  Jirassimo Intake Forms

Visual designer of Jirassimo Intake Forms allows you to create your forms very quickly, adding the behaviour and rules,

The form then can be integrated into any website or in Confluence (with free plugin)

Majken Connor1 · Answer

Yes, I do have the context in which they're raising the issue. That's the point. So when someone needs to report x is broken, they will know to click the bookmark/link to fill out the "Report broken x" form.

Thanks, that link is indeed useful.

Nic Brough -Adaptavist- · Answer

You've got the problem of "how do I know what to put in" no matter what you do.

The issue collectors simplify it a bit because they're associated with specific projects, but there's no getting around that, it's all about the user knowing the context or having it spoon fed to them

The simple approach is to use screen schemes to determine what you ask them.  You can't do better than that without knowing the context in which they're raising the issue.  Of course, if you have that context, then you can do the spoon-feeding - have a look at https://confluence.atlassian.com/display/JIRA/Creating+Issues+via+direct+HTML+links