I recently upgraded to jira server v8.7.1 from v8.5.4. It was an in-place upgrade and was successfully completed. But Post upgrade I started seeing problem with Custom fields getting disappear after few seconds on create issue and edit issue screen.
Currently I am just observing this issue only in one project where field ‘Priority’ & ‘PSP Team (select list)’ getting disappear after few seconds on both create and edit issue screen. Due to its disappearing behavior, I are not able to edit these fields.
What I have checked:
Still not sure why the two fields are getting disappear after few seconds. Even same config we have in our dev env, over there it is working fine.
Any idea how to debug and fix this?
Yes, it was happening to all users, in all browsers, even checked in incognito mode.
But we figured out the issue by debugging the affected page using browser's developer tools. We generate the HAR file and even checked for any error on the console tab.
Issue was with the conditional script added in a behaviour, for another field 'Macro' which had a switch case defined and somehow it was going to default option.
In script we are hiding certain fields on a transition screen as per the option selected by user from Macro list.
So we removed the hiding part for field priority & PSP Team from the code and this resolved the issue. Even field PSP Team was unnecessarily added we don't even required that filed on transition screen.
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