Custom field in email shows in 1 line when using HTML

[orenkatz]

Hi,

When using HTML email notification the custom filed that I added shows in 1 line, for example:

1. oren
2. test

Will be shown has:

1.oren 2.test

How can I fix it?

I'm using this to show the text:

$issue.getCustomFieldValue("customfield_13188")

Thanks,

Oren.

[Renjith Pillai · Accepted solution]

Just try the following (I have not tried it myself):

$textUtils.htmlEncode($issue.getCustomFieldValue("customfield_13188"))

And may be use $textUtils.hyperlink as well

[orenkatz]

Thanks but didn't work still the same,

When looking at the code of the email I receive it looks like:

<br>

oren

katz

asdf

<br>

But it will shows as "oren katz asdf" because there's no <BR> after each word.

It's driving my crazy :)

[Renjith Pillai]

$issue.getCustomFieldValue().replaceAll("\n","<br/>")

I am guessing that the free text field has \n for newlines.

[orenkatz]

$issue.getCustomFieldValue("customfield_13188").replaceAll("\n","<br />") works!!!

Thank you very much! and thank you Matthew as well!

Oren.

[MatthewC]

you've marked your question as being an OnDemand query but that is a restricted function in OnDemand?

http://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand#RestrictedFunctionsinAtlassianOnDemand-JIRA

The procedure for customising email content sent in notification messages requires editing Velocity files within the JIRA webapp. This makes it a special case of "customising source files". See JST-1791 and JRA-7266 for feature requests to allow customisation of email contents through the web UI.

Email will do one line for field, that is their expected behaviour.

where are you using $issue.getCustomFieldValue("customfield_13188")?

[orenkatz]

Sorry I ment On Premise - installed on my server.

I'm editing issuecreated.vm under classes/templates/email/html

You can see in the pic I've added "Root Cause" but it should be:

"
Root Cause: dsad
fgghhg
123
oren
"

and not:

"Root Cause: dsad fgghhg 123 oren"

Just like "Description"

[MatthewC]

This is untested but it's cut & paste from something similar, try it with caution & you will have to debug it

#if ($issue.getCustomFieldValue("customfield_13188"))
        #set ($optionList = $issue.getCustomFieldValue("customfield_13188"))
       <table border="0" cellpadding="0" cellspacing="0" style="padding:0;text-align:left;width:100%;" width="100%">
        #foreach ($val in $optionList)
            <tr><td>$val</td></tr>
        #end
       </table>
#end

I'm assuming your CF is returning a List object, if it's not then this won't work.

[orenkatz]

Thanks but is doesn't show anything

[MatthewC]

what's the type of your custom field?

[orenkatz]

Free Text Field (unlimited text)

[MatthewC]

Well that explains why mine would not work, I assumed you were using a multi select as you data looked like a structured list.... back to the drawing board. #mustnotmakeassumptions