When using HTML email notification the custom filed that I added shows in 1 line, for example:
Will be shown has:
How can I fix it?
I'm using this to show the text:
you've marked your question as being an OnDemand query but that is a restricted function in OnDemand?
The procedure for customising email content sent in notification messages requires editing Velocity files within the JIRA webapp. This makes it a special case of "customising source files". See JST-1791 and JRA-7266 for feature requests to allow customisation of email contents through the web UI.
Email will do one line for field, that is their expected behaviour.
where are you using $issue.getCustomFieldValue("customfield_13188")?
Sorry I ment On Premise - installed on my server.
I'm editing issuecreated.vm under classes/templates/email/html
You can see in the pic I've added "Root Cause" but it should be:
Root Cause: dsad
"Root Cause: dsad fgghhg 123 oren"
Just like "Description"
This is untested but it's cut & paste from something similar, try it with caution & you will have to debug it
#if ($issue.getCustomFieldValue("customfield_13188")) #set ($optionList = $issue.getCustomFieldValue("customfield_13188")) <table border="0" cellpadding="0" cellspacing="0" style="padding:0;text-align:left;width:100%;" width="100%"> #foreach ($val in $optionList) <tr><td>$val</td></tr> #end </table> #end
I'm assuming your CF is returning a List object, if it's not then this won't work.
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