Custom Workflow is not working as expected need help

Below is the Workflow which I created. As soon I created a issue it goes to Open status and i can't change it to any other status. Please assistimage.png 

3 answers

2 accepted

1 vote
Accepted answer

I assume "going to open" when created is ok?  (You can change it by changing the transition from the grey circle)

Look at the transitions going out of "open".  Do they have any "conditions" on them?  If they do, check what they say?  Conditions are a way to say "you can only use this transition if <something>", so you need to ensure you meet the rules.  (Conditions are often user based rules like "only someone in role" or "only if assignee")

If you don't have any blocking conditions, then check the project's permission scheme.  Make sure you have the permission "transition issue"

Thank you this worked

1 vote
Accepted answer

Make sure that you have transition issue permission in the permission scheme for the project. 

Thanks this worked

0 votes
Joseph Pitt Community Champion Oct 30, 2017

If you can't change it look for a condition on the transition that restricts who can execute it.  Also, it looks like if you go from open through the enhancement path when it is approved it goes back to open? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,764 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you