Custom Fields not showing on Edit screen

I hope someone can point me to what I might be missing.    I am on Jira SW 6.4.11.  I have 3 custom fields, two of which I can not get to appear on my full edit screen or the Create screen.  But, when I  use the "Configure Fields-  Where is My Field?" the response is that it should be displayed.  The third field seems to be set up the same way and it shows up as expected. 

Fields are enabled in the Default Feld configuration. 

Fields are included in the Default Issue Screen 



2 answers

1 votes
Gaston Valente Community Champion Aug 02, 2017

Jeff, it's hard to guide you here, but i will try to list all the factors that can affect the visibility so you can check: 

  1. The custom field has a context available for the project and issue type that you're working on or a global context
  2. The custom field is at the specific edit screen assigned to that issue type in that project (maybe you have a default screen for all issue operations, but check this)
  3. When you edit the issue, at the right upper corner of the dialog you should select view all fields

If you can't solve with this, a screen capture of the following sections can help me:

  • the issue type screen configuration scheme of the project, showing the complete configuration, you can see this at the project configuration
  • the custom field listing at the custom field list

Hi again

Interestingly, I added one of these fields to a screen on another project and it shows up there. 

Here is my "proof" that things do seem to be set up properly.   


  Where is .JPG

I do have all fields enabled, but these two do not show up there. 

Here are a few more screen grabs 

Associate.JPGIssue Type Scheme.JPGCustom Fields.JPGConfigure Screen.JPG

0 votes
Gaston Valente Community Champion Aug 02, 2017


Hi, which is the type of the fields?

Hi Gaston 

The two problem ones are single line text. 

The one that I do see is a select lsit ( multiple choices)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,863 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot